The Job would involve the following aspects:Responsible for product & platform support for a customer.
Would have to gain in-depth operational knowledge of products and diagnose/fix most of the issues and complaints with minimal support from the Product team.
Should be hands on for all the day to day operational activities (Process adherence & incident reports, security updates, Backup , Reporting , Release management, Testing, CDR, reconciliation).
Brief requirements are as follows3+ years of experience
Good understanding of telecom/GSM concepts and solutions/products in telecom space.
Good knowledge of Windows and Linux OS or worked as system administrator.
Basic knowledge of `Networking’ with hands on experience in IP routing, switch configuration, Firewall configuration.
Experience in Database, backup, Product Support, Production Support/Application Support
Exposure to VAS industry would be an added advantage.
JOB Description : Operations Manager
Please find the below mentioned Job Profile:- Good knowledge of telecom/GSM concepts.
- Good understanding of solutions/products in telecom space.
- Good working knowledge of Windows and Linux OS
- Should have a working knowledge of Networking fundamentals.
- Good verbal and communication skills.
- Should have managed telecom projects.
- Exposure to VAS industry would be an added advantage.
*The Job would involve the following aspects:*- Leading the operations team for all customers in that specific country.
- Resource planning and management, including training and enabling
- Anchor all new deployments and manage the ongoing operations.
- Liaison with the sales and account team for customer requirements.
- Requirements management, including change management
- Project planning, scheduling, tracking, reporting & communication to stakeholders
- Conceptualizing and implementing solutions
- Review with the delivery team for opportunities of improvement periodically
*Soft Skills:*- Good problem solving skills
- Customer management skills
- Presentation skills
- Team grooming & team building skills
- Multitasking - planning & prioritization skills
send your application to arema212@yahoo.com